Product
Ainexo Help Desk
Product Overview
Live
Support ticket system for clients — create, track and resolve requests with SLA visibility in Agency OS.
A support request logged as a ticket doesn't scroll away like a WhatsApp message does — it has a status, a history and a resolution record tied to the client's account.
Why businesses choose this
- Because 'I messaged about this last week' shouldn't be how support requests get tracked.
- Because priority and status workflow means urgent issues don't sit unanswered behind minor ones.
- Because a resolution history helps both sides remember what was actually fixed and when.
Key Features
- Ticket creation from portal
- Priority and status workflow
- Internal notes
- Email notifications
- Resolution history
- CRM contact linking
Tech stack
Next.jsPrismaEmail notifications
Screenshots
Benefits
- Every request has a trackable status
- Resolution history for future reference
- Linked directly to the client's CRM record
Pricing
Contact sales for enterprise pricing tailored to your team size.